As a Functional Analyst, you are responsible for analyzing customer processes and translating them into our Nimbl Case Management software. Your work goes beyond creating a functional design; you are actively involved in functionally setting up and configuring our solution to seamlessly align with the customer's specific processes.

You are the crucial link between customer needs and technical implementation, ensuring that our software optimally supports business processes. In this role, you closely collaborate with a dedicated team of developers, technical solution architects, and product experts to deliver a future-proof solution together.

What does your day look like exactly?

As a Functional Analyst, you perform the following tasks:

• You translate business requirements into functional designs.

• You take the lead in conducting workshops and gathering requirements, specifically focused on case management.

• You analyze thoroughly and create functional designs based on user stories. You model and configure the approved designs/stories in our software application.

• You perform the necessary validation tests before a new version of the software is released.

• You update functional product documentation. You are responsible for daily customer contact during implementation.

• You collaborate with a Solution Architect who provides technical solutions for functional requirements and cases.

• You take responsibility in customer support.

What do we offer you?

• Hybrid working - You work from our offices, combined with the possibility of remote work.

• Attractive salary package - We offer a full-time contract with an attractive salary package, including meal vouchers (BE) and a pension scheme. Your starting salary depends on educational level, experience, and age.

• Work atmosphere - You will be part of a pleasant, informal, and flexible work environment and a professional team of employees.

• Personal development plan - We consider it important that your knowledge stays up-to-date and that you can continue to develop yourself. Together with your Team coach, you will work out a training plan to expand your knowledge and achieve your ambitions! You will have the opportunity to gain knowledge and experience, and further boost your soft skills.

What are we looking for?

Your technical skills

• You have a natural analytical way to understand business, technical, and organizational requirements, drivers, and challenges in various sectors.

• You are passionate about optimizing and automating complex business processes with innovative IT solutions.

• You have experience as an analyst (business or functional). You have knowledge and experience with the Scrum/Agile development process and service design principles.

• You have experience with Jira/Confluence. You have experience with modeling/specifications of business and requirements (e.g., UML, BPMN, CMMN, DMN, logical Data model, service design, User stories, UI mockups...).

• Experience as a project manager/product owner is a plus.

Your soft skills

• You focus on the solution.

• You are well-organized, structured, and accurate.

• You have excellent communication skills and can discuss both technical and business aspects.

• You are a true team player and do not hesitate to ask for advice or help.

• You trust yourself and your team and work together on a unique product that you truly believe in.

• You have a healthy dose of entrepreneurship: you are customer-oriented and have a strong sense of responsibility.

Your language proficiency

• Dutch.

• Good knowledge of English and French is a plus.

Your degree

• Professional bachelor's degree or equivalent through experience.